Zafe – Delivery Terms & Conditions

Delivery Coverage

Zafe delivers Skin Care, Body Care, Hair Care, Lip Care, and Baby & Mother Care products across Bangladesh through trusted courier and delivery partners.

Order Processing

• Orders are processed after successful confirmation.

• Orders placed on business days are typically processed within 24 hours.

• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Inside Dhaka: 1–2 business days

• Outside Dhaka: 2–5 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Delivery Charges

Delivery charges are calculated based on the delivery location and will be displayed during checkout or confirmed before dispatch.

Order Confirmation

Customers may receive a phone call, SMS, or email to confirm their order before shipment. Failure to respond may result in order cancellation.

Delivery Attempts

If the customer is unavailable at the provided delivery address, the courier may attempt delivery again or contact the customer to arrange a suitable delivery time.

Address Accuracy

Customers are responsible for providing accurate and complete delivery information. Zafe is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Product Inspection

Customers are encouraged to inspect the package upon delivery. If the package appears damaged or tampered with, please notify the delivery personnel and contact Zafe immediately.

Delays

While we strive to deliver every order on time, Zafe is not liable for delays caused by natural disasters, strikes, transportation issues, government restrictions, or other events beyond our reasonable control.

Contact Information

If you have any questions regarding your order or delivery, please contact us:

Zafe
📞 Phone: +880 1945-614963
📧 Email: info@zafebd.com
📍 Address: Garden Street, Shyamoli, Dhaka-1207, Bangladesh